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Introduction: Conflict and clashes between medical staff and patients visiting medical centers are a fundamental challenge that imposes significant material and moral costs on the country every year. Many of these challenges are related to a lack of fairness and justice. This study was conducted in this regard and to determine the status of the sense of justice among those visiting social security hospitals in Mashhad.
Method: The research method was descriptive and analytical, and the statistical population was social security hospitals and 300 clients. Data was collected through field observations and surveys. Data analysis was performed using P-Median model, GIS software and multivariate linear regression in SPSS software.
Method: The research method was descriptive and analytical, and the statistical population was social security hospitals and 300 clients. Data was collected through field observations and surveys. Data analysis was performed using P-Median model, GIS software and multivariate linear regression in SPSS software.
Findings: The findings showed that only two social security hospitals are active in Mashhad. A significant portion of the city's population spends a lot of money and time to benefit from these centers. Also, the sense of justice among 38% of respondents is at a low or very low level, for 14% at a high level, and finally for the remaining 48% at a medium level. Factors explaining the feeling of justice According to the regression model, the variables of trust in personnel efficiency with a coefficient of 0.58, literacy with a coefficient of 0.21, feeling of fairness with a coefficient of 0.17, and feeling of security with a coefficient of 0.12 have an increasing effect. The variables of feeling of alienation with a coefficient of -0.104 and residential neighborhood with a coefficient of -0.099 have a reducing effect. In general, these variables explain 0.53 percent of the changes in the dependent variable.
Discussion: The findings of this study revealed that clients consider the quality of treatment of centers more than their spatial distribution. Therefore, before correcting the distribution of centers, it is necessary to equip hospitals based on the needs of the patients.
Discussion: The findings of this study revealed that clients consider the quality of treatment of centers more than their spatial distribution. Therefore, before correcting the distribution of centers, it is necessary to equip hospitals based on the needs of the patients.
Type of Study: orginal |
Received: 2025/10/3 | Accepted: 2026/07/1
Received: 2025/10/3 | Accepted: 2026/07/1
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